Casper needs more 911 dispatchers

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CASPER, Wyo. (Wyoming News Now) - The City of Casper is hiring more telecommunicators. They answer 911 calls and non-emergency calls for agencies throughout Natrona County.

A Casper-Natrona County PSCC telecommunicator answering 911 and non-emergency calls in Casper, Wyo. on Wednesday, Feb. 12, 2020.

“We talk to people when they’re having probably one of their worst moments of their lives sometimes,” said telecommunicator Greg Kellogg. “While they can be as upset and scared as they want to be, we have to be as calm as we can no matter what’s going on.”

Telecommunicators must also assess the situation and send the right help while communicating on multiple lines.

“I spend a majority of my day doing so many things at the same time and dealing with phones, radio work, information coming across my computer,” Kellogg said.

“It can be controlled chaos,” telecommunicator Amanda Munoz said.

Kellogg said someone must be able to multitask or keep a calm demeanor.

“This is probably one of the most stressful jobs that I've ever had in my life but it's probably the one that I have loved the most the entire time,” he said.

Both Kellogg and Munoz said the best part of their job is knowing their work saves lives.

“When you’re able to sit there and say ‘I may have just saved a person’s life,’ that’s kind of the fire that keeps us going just knowing that we have that ability to help people,” Munoz said.

People interested in becoming a telecommunicator can apply on the City of Casper website.

In 2019, Casper City Council approved upgrades to the 911 system. Though they haven’t been completed yet, once done, people will be able to text 911.