Bank of America customers say Zelle transfers missing from accounts
(Gray News) – Bank of America customers reported on social media Wednesday that money was missing from their accounts, with many identifying transactions from digital payments service Zelle.
Bank of America’s Help Twitter account responded to dozens of tweets by the afternoon. Several people said money that had been in their accounts was no longer there.
They also voiced their frustration they could not get anyone in customer service by phone. Replies on Twitter told them to reach out by direct message.
Customers received a notice on the bank’s app that said Zelle transactions between Saturday and Wednesday may be delayed in posting to accounts. The notice said transfers would appear “as soon as possible” and apologized for the delay.
The website Downdetector.com showed a large spike in problems reported with Bank of America since around 8 a.m. ET.
NPR reports that Zelle said the problem was with Bank of America, and that Bank of America said the problem had been resolved as of 3 p.m. ET.
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